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Privacy Policy

INFORMATION KEY ON COLLECTION OF PERSONAL DATA DIRECTLY FROM A PERSON

According to art. 13 sec. 1 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the GDPR), we inform you about the principles of privacy protection and personal data protection:

Who is the administrator of your personal data?

The administrator of your personal data is (Matthew Makowski International Ventures) SuppleVit with its registered office in Kraków, postal code 30-504, ul. Kalwaryjska 69/9, entered into the Central Register and Information on Economic Activity under the NIP number 9442279624, REGON number 523745175. Hereinafter referred to as Supplevit (MMIV).

Where do we collect your data from?

We received them from you when you set up an account in the online store and later, in connection with orders made by you in our online store or in the case of placing an order by phone.

What is the purpose and legal basis for the processing of your personal data by supplevit.eu?

Your personal data will be processed on the basis of art. 6 sec. 1 lit. a) - c) GDPR in order to conclude an agreement with SuppleVit (MMIV) for the provision of services offered by SuppleVit (MMIV) and for the performance of the agreement concluded by you with SuppleVit (MMIV) for the provision of services offered by SuppleVit (MMIV), as well as to meet the legal obligations incumbent on SuppleVit (MMIV), detect and prevent abuse, determine and defend and pursue claims, handle online orders in stores belonging to SuppleVit (MMIV), handling complaints and notifications, technical support, financial settlements, including issuing accounting documents. In other words, we process your personal data because it is necessary to perform the contract concluded with you, including:

  • performance of contracts concluded on the basis of a sales contract (sending online and telephone orders),
  • enable the provision of electronic services, including transactions;
    setting up and managing your account or accounts and granting
  • account support and technical troubleshooting;
  • handling complaints if you submit such a complaint;
  • handling inquiries you send to us (eg. via the contact form);
  • contacting you for purposes related to the provision of services;
  • contacting you via a newsletter if you consent to this.

In addition, the law requires us to process your data for tax and accounting purposes.

We may also process your personal data for the following purposes:

  • monitoring your activity and all other users, e.g. keyword search,
  • handling your requests, in particular to the customer service department and via the form

contact when they are not directly related to the performance of the contract;

  • organization of loyalty programs, competitions and promotional campaigns in which you can participate;
  • storing data for archiving purposes and ensuring accountability (proving compliance with our obligations under the law).

Insofar as it is necessary to perform the contract concluded by you with SuppleVit (MMIV) in order to provide the services offered by SuppleVit (MMIV), as well as to the extent necessary to take action at your request and to fulfill the legal obligation imposed on SuppleVit (MMIV) - the processing of your personal data is carried out on the basis of the law, i.e. article 6 sec. 1 lit. b) and point c) of the GDPR, without your consent to the processing of your personal data.

In the remaining scope, providing your personal data is voluntary.

However, to the extent that your consent to the processing of your personal data has been expressed solely for marketing purposes, providing your personal data is voluntary, but refusing consent or its withdrawal will prevent SuppleVit (MMIV) from informing you about new offers and promotions.

 

When can you withdraw your consent to the processing of your personal data?

You can withdraw your consent to the processing of personal data at any time in the same way you gave it. We will process your personal data until you withdraw your consent.

Do you have to provide us with your personal information?

Providing us with your personal data is optional, but without it we will not be able to provide the service you have requested. We require the following personal data in order to conclude and perform the contract concluded with you and to provide the service:

when ordering via the online store:

  • name and surname and delivery address,
  • email address where we send order confirmations and order status,
  • telephone number, which is needed when sending courier shipments

for telephone orders:

  • name and surname and delivery address,
  • telephone number, which is needed when sending courier parcels.

If for some reason you do not provide this personal data, unfortunately we will not be able to conclude a contract with you, and thus you will not be able to order and receive products in the SuppleVit (MMIV) store.

If required by law, we may require you to provide other data necessary, e.g. for accounting or tax purposes (applies to entities conducting business activity and persons using invoices to deduct tax).

Apart from these cases, providing your data is voluntary.

Who do we share your personal data with?

SuppleVit (MMIV) has the right to transfer your personal data to third parties (hereinafter: SuppleVit (MMIV) Subcontractors) for the purpose and to the extent necessary for the proper and proper performance of the contract concluded by you with SuppleVit (MMIV).

Therefore, your personal data may be transferred to SuppleVit Subcontractors (MMIV) on the basis of a personal data processing agreement concluded between SuppleVit (MMIV) and SuppleVit Subcontractors (MMIV).

Subcontractors providing services to SuppleVit (MMIV) are, for example, companies that deliver the products you have ordered (courier companies).

In addition, SuppleVit (MMIV) is obliged to provide your personal data on the basis of applicable law, including at the request of authorized courts, authorities and institutions.

Do we transfer your data to countries outside the European Economic Area?

Your personal data is usually not transferred outside of Poland. However, the transfer of your personal data outside Poland may take place if it is necessary to provide the service, including situations where the implementation of the service will require the participation of SuppleVit (MMIV) subcontractors with headquarters outside Poland.

Do we process your personal data automatically (including by profiling) in a way that affects your rights?

SuppleVit (MMIV) does not process your personal data automatically (including in the form of profiling).

How long do we store your personal data?

Your personal data will be stored for the duration of the contract you have concluded with SuppleVit (MMIV) in connection with the provision of services offered by SuppleVit (MMIV), and after this period until your consent is withdrawn.

In turn, your personal data contained in the accounting documentation will be stored for the period specified in applicable law, including tax regulations.

We store your personal data for the duration of the contract concluded with you, and also after its completion for the purpose of:

  • pursuing claims related to the performance of the contract,
  • fulfilment of obligations under the law, in particular tax and accounting regulations,
  • fraud and fraud prevention,
  • statistic purposes.

In the case of organizing loyalty programs, competitions and promotional campaigns in which you can take part, we process your data for the duration of their duration and the period of settlement of prizes.

What rights do you have against SuppleVit (MMIV) in relation to the data processed?

In accordance with the restrictions resulting from the GDPR and other legal provisions, you have the right to access your personal data, the right to rectify it, delete it, limit processing, the right to transfer personal data, the right to raise objections and the right to withdraw consent at any time if the processing is based on your consent.

We guarantee the implementation of all your rights under the General Data Protection Regulation, i.e. the right to access, rectify and delete your data, limit their processing, the right to transfer them, not to be subject to automated decision-making, including profiling, as well as the right to object to the processing of your personal data.

 

You can exercise these rights in the following cases:

  • regarding the rectification request: you notice that your data is incorrect or incomplete;
  • regarding data deletion requests: your data will no longer be needed for the purposes for which it was collected by SuppleVit (MMIV); you withdraw your consent to data processing; you object to the processing of your data; your data will be processed unlawfully; the data should be deleted in order to comply with a legal obligation;
  • with regard to the request to limit data processing: you will notice that your data is incorrect - you can request the restriction of the processing of your data for a period allowing us to check the correctness of this data; your data will be processed unlawfully, but you will not want it to be deleted; we will no longer need your data, but you may need it to defend or pursue claims; or you object to data processing - until it is determined whether the legitimate grounds on our part outweigh the grounds for objection;
  • with regard to the data transfer request: the processing of your data is based on your consent or a contract concluded with you, and the processing is automated.

You have the right to lodge a complaint with the supervisory authority within the meaning of the GDPR if you believe that the processing of your personal data violates the provisions of the GDPR. Such a body is the Inspector General for Personal Data Protection (address: General Inspector for Personal Data Protection, ul. Stawki 2, 00-193 Warsaw).

In what situations can you object to the processing of your data?

You have the right to object to the processing of your personal data when:

  • the processing of your personal data is based on a legitimate interest or for statistical purposes, and the objection is justified by the particular situation in which you are,
  • Your personal data is processed for direct marketing purposes, including profiling for this type of marketing.

    How to contact us for more information about the processing of your personal data?

    Write to the personal data inspector appointed by us. Here are his contact details:

    Email address: supplevithelp@gmail.com

    Postal address: Matthew Makowski International Ventures (SuppleVit) ul. Kalwaryjska 69/9, 30-504 Krakow.

    1. Cookie policy

    a) "cookies", so-called. Cookies are IT data, in particular text files, stored in end devices of users intended for using websites. These files allow to recognize the user's device and properly display the website tailored to his individual preferences. "Cookies" usually contain the name of the website they come from, storage time on the end device and a unique number.

    b) Cookies are used to adapt the content of the website to the user's preferences and optimize the use of the above website. They also serve

    • to create anonymous, anonymized statistics that help to understand how the user uses websites, which allows to improve their structure
    • and content, excluding personal identifications of the user.

    c) Two types of "cookies" are used - "session" and "permanent". The first of them are temporary files that remain on the user's device until logging out of the website or turning off the software (web browser). "Permanent" files remain on the user's device for the time specified in the "cookies" parameters or until they are manually deleted by the user. "Cookies" used by the website operator's partners, including in particular website users, are subject to their own privacy policy.

    d) Personal data collected using "cookies" may be collected only to perform specific functions for the user. Such data is encrypted in such a way as to prevent unauthorized access to it.

    e) The user may delete cookies at any time using the functions available in the web browser he uses.

    f) Restricting the use of "cookies" may affect some of the functions available on the website.

    1. Privacy Policy Change

    The online store reserves the right to change this Privacy Policy, about which the Customers will be informed in advance, no later than 14 days before its introduction, by posting the new content of this document on the website.