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Terms of Service

Terms and Conditions / Payment Methods / Frequently Asked Questions

  1. Delivery time depends on the availability of goods and ranges from 0 to 5 business days.
  2. The store delivers parcels to the customer via InPost within Poland and reserves the right to use other carriers for faster delivery outside Poland, in accordance with the delivery costs provided when placing the order.
  3. The Store is obliged to deliver the product being the subject of the Sales Agreement  without defects.
  4. If the Customer is not present at the address indicated by him as the delivery address, the Supplier's Employee will leave a note or try to contact by phone to determine the date on which the Customer will be available. If the ordered Goods are returned to the Store by the Supplier, the Store will contact the Customer by e-mail or telephone to re-determine the date and cost of delivery.

  • The customer can choose one of the following payment methods:
a) PayPro S.AND (PayPro) - an entity providing a service for Users, based in Poznań, ul. Pastelowa 8 (60-198), entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for Poznań Nowe Miasto and Wilda, 8. Commercial Division of the National Court Register, KRS number: 0000347935, NIP: 7792369887, share capital: PLN 5,476,300.00, entered into the register of payment institutions established by the Polish Financial Supervision Authority, KNF registration number: IP24/2014.
b) By transfer to a bank account: PKO BP: (PLN) PL 50 1020 2892 0000 5202 0843 8360 (EUR) PL 05 1020 2892 0000 5502 0873 3224
c) After COD (not a payment option)
d) Via PayPal, operated by PayPal Inc. based in San Jose, California, United States of America.
e) Settlements of transactions with credit cards and online payments are made by Centrum Rozliczeń Dotpay, run by Dotpay SA, ul. Wielicka 72, 30-552 Krakow, Poland.
f) Payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro

    Matthew Makowski International Ventures (MMIV) , Supplevit

    ul. Kalwaryjska 69/9
    30-504, Krakow, Poland

    Phone: +48 797 998 274

    Email: supplevithelp@gmail.com

    NIP No.: 9442279624 (Tax Identification Number)

    REGON No.: 523745175 (Register of National Economy)

    Email us: supplevithelp@gmail.com

    Phone: +48 797 998 274


    Can I place an order without registering?

    Yes, you can order products in the store without having an account. However, we recommend that you register as this way you can track your purchases and their status.

    Is online grocery shopping safe? How do you pack the goods you ship?

    Yes, it's absolutely safe. The goods we send are properly secured so that they are not damaged during shipping. The goods are stored under appropriate conditions in the warehouse.

    How long will I wait for the ordered goods?

    Orders are processed within 3 business days. We ship goods from Monday to Friday until 13:00. We ship after the payment is credited to the store's account.

    What type of delivery can I choose?

    In the online store you can choose different delivery options - personal collection at the company's headquarters is not available. SuppleVit (MMIV) uses courier delivery by InPost within Poland, however, we reserve the right to use other courier companies for delivery outside of Poland.

    Do you accept returns?

    Yes, you can return goods within 14 days. To keep this deadline, it is enough to send a statement of withdrawal from the contract for the sale of goods before its expiry to the address supplevithelp@gmail.com. T hen, the party should return the goods by sending them to the following address: Matthew Makowski International Ventures (SuppleVit) ul. Kalwaryjska 69/9, 30-504 Krakow.