Return Policy

I. Complaints

  1. Each product purchased in the Store is covered by the seller's warranty and is subject to exchange in the case of:
a) Having defects (the Store is released from liability for defects if the Customer knew about the defect at the time of concluding the Sales Agreement);
b) Failure to meet the terms of the contract;
c) Damage during delivery.
  1. The product subject to the complaint should be returned to the following address: 30-504 Kraków, ul. Kalwaryjska 69/9.
  2. The store will respond to the customer's request immediately, no later than within 14 days. The response to the complaint will be sent to the address provided by the Customer or in another manner indicated by him.
  3. If the product has a defect, the Customer may:
    a) Submit a statement of price reduction or withdrawal from the Sales Agreement, unless the Store immediately and without undue inconvenience to the Customer replaces the defective product with a defect-free one or removes the defect. This limitation does not apply if the product has already been replaced or repaired by the Store or the Store has failed to comply with the obligation to replace the product with a defect-free one or remove defects. The Customer may, instead of removing the defect proposed by the Store, request replacement of the product with a defect-free one, or instead of replacing the product, request removal of the defect, unless bringing the product to compliance with the Sales Agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Store. When assessing excessive costs, the value of a product free of defects is taken into account.
    b) Require replacement of the defective product with a defect-free product or removal of the defect. The store is obliged to replace the defective product with a defect-free product or remove the defect within a reasonable time and without undue inconvenience to the customer. The Store may refuse to satisfy the Customer's request if bringing the defective product into compliance with the Sales Agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to other possible ways to bring the defective product into compliance with the Sales Agreement. The costs of repair or replacement are borne by the Store.
    1. The customer (both consumer and non-consumer), who uses the rights arising from the warranty, is obliged to deliver the defective item to the address of the Store. In the case of a Customer who is a Consumer, the delivery costs are covered by the Store.
    2. The Store is responsible under the warranty if a physical defect is found within two years from the delivery of the Products to the Customer. The claim for removal of the defect or replacement of the Product with a defect-free one expires after one year, but this period may not end before the expiry of the period specified in the first sentence. During this period, the Customer may withdraw from the Sales Agreement or submit a statement of price reduction due to a defect in the Products. If the Customer has requested replacement of the Product with a defect-free one or removal of the defect, the deadline for withdrawing from the Sales Agreement or submitting a price reduction statement begins with the ineffective expiry of the deadline for replacing the Product or removing the defect.
    3. If the Store does not respond to the complaint within 14 days from the date of its receipt, it is considered that the complaint has been found to be justified.
    4. Products sold by the Store may be covered by a warranty provided by the manufacturer or distributor of the Product.
    5. In the case of Products covered by the guarantee, information about the existence and content of the guarantee is always presented on the Store's Website.
    6. A template of the complaint form can be found at http://sendfile.pl/pokaz/236056---49mu.html

      II.Termination of the contract (does not apply to orders/sales contracts)

      1. Each party may terminate the contract for the provision of electronic services at any time and without giving any reason, subject to the preservation of the rights acquired by the other party before the termination of the above-mentioned contract and the provisions below.

      2. A customer who is registered terminates the contract for the provision of electronic services by submitting a request to the Store to delete the Customer's account, using any means of remote communication, enabling the Store to read the Customer's declaration of will.

      3. The Store terminates the contract for the provision of electronic services by sending an appropriate declaration of will to the Customer to the e-mail address provided by the Customer when registering an account in the Store.